ENTERPRISE WORKFORCE & SAAS CASE STUDY

ShiftMatrix — Enterprise Guard Dispatch & Patrol Platform

Re-engineering security workforce management with 28-day master rotas, geofenced NFC patrol dispatching, LMS guard certification, and automated waterfall payroll.

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https://app.shiftmatrix.com/operations/dispatch-dashboard

v2.4 Live

badge Role

Lead Full-Stack Architect

domain Domain

Security & Field Workforce

code Tech Stack

Laravel 13 PHP 8.4 Alpine.js MySQL

bolt Impact

⚡ 85% Faster Scheduling

🎯 100% Payroll Accuracy

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Executive Summary

ShiftMatrix is a high-availability enterprise SaaS built specifically for physical security providers and workforce agencies managing hundreds of guards across dozens of client locations.

By replacing legacy paper rotas and disconnected tools with a centralized platform, ShiftMatrix enables operations managers to schedule 28-day shift rotas in seconds, monitor live NFC/GPS patrols in real-time, automate guard training certifications, and compute error-free multi-rate payroll.

Operational Friction

Solving Critical Field Bottlenecks

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1. Manual Rotas & Banned Guard Conflicts

Creating rotas for hundreds of guards across sites led to double-bookings, assigning expired SIA licenses, or scheduling guards banned from specific client sites.

check_circle Solution: Automated 28-day master cycle & live ban filters.

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2. Unverified Check-Ins & Patrol Rounds

Lack of real-time visibility into whether guards physically arrived on site or completed mandatory NFC/QR patrol checkpoints during midnight shifts.

check_circle Solution: GPS geofencing & NFC tag scan tracking.

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3. Complex Multi-Rate Payroll Multipliers

Reconciling SIN base rates, statutory holiday multipliers, split shift allowances, and gas reimbursements required hours of manual spreadsheet work.

check_circle Solution: Waterfall hours allocation engine.

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4. Database Storage & Evidence Bloat

Storing millions of high-resolution incident evidence photos directly in production databases degraded server performance during peak hours.

check_circle Solution: Date-filtered DB streaming & images.txt manifest.

Architecture & Features

Core Software Modules

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1. Master Rota & Recurring Scheduling Engine

7, 14 & 28-Day Cycle Automation

Engineered a master recurring rota system supporting multi-week template cycles with 1-click batch publishing. Before publishing, the engine executes automatic validation checks:

✓ Guard Availability & Overlap

✓ SIA License Expiration Check

✓ Site Guard Ban Rules

[ Master Template (28-day cycle) ] ──> [ Conflict & Ban Filter ] ──> [ 1-Click Publish to Live Board ]

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2. Geofenced Live Patrol & Dispatch Engine

GPS Geofencing & NFC Tag Verification

Enables real-time field dispatching with mobile check-ins restricted to verified GPS geofence radiuses. Guards scan physical NFC/QR tags along patrol routes, logging instant timestamped location records.

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3. Automated Waterfall Payroll & Operational Reports

Scheduled vs. Actual Worked Hours Reconciliation

Parses scheduled rota hours against actual check-in/out logs (ACT) to calculate exact payable hours, applying statutory holiday multipliers and travel allowances per shift.

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4. Guard Onboarding LMS & Anti-Cheating Certification

Chapter PDF/Videos & Timed Mock Assessments

Integrated learning management system featuring guard training courses, chapter PDF/video materials, and timed mock test assessments with randomized questions and anti-cheating controls.

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5. Date-Filtered DB Archiving & Self-Healing Cron Jobs

High-Performance Database & Media Storage Optimization

Built a custom data archiving engine filtering shift records by execution window (started and completed) and bundling media URLs into an images.txt manifest alongside MySQL dump streams.

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System Architecture Overview

┌─────────────────────────────────────────────────────────────────────────┐
│                       Client Presentation & Mobile                      │
│        (Blade Templates + Alpine.js + FullCalendar + Mobile API)       │
└────────────────────────────────────┬────────────────────────────────────┘
                                     │ HTTP REST APIs & Sanctum Auth
┌────────────────────────────────────▼────────────────────────────────────┐
│                             Laravel 13 Backend                          │
│ ┌──────────────────────┐ ┌──────────────────────┐ ┌───────────────────┐ │
│ │  Schedule Controller │ │  Waterfall Payroll   │ │ DB Archiver & LMS │ │
│ └──────────┬───────────┘ └──────────┬───────────┘ └─────────┬─────────┘ │
└────────────│────────────────────────│───────────────────────│───────────┘
             │                        │                       │
┌────────────▼────────────────────────▼───────────────────────▼───────────┐
│                              Database Layer                             │
│               MySQL (Indexes, Many-to-Many Pivots, JSON)               │
└─────────────────────────────────────────────────────────────────────────┘

Proven Results

Measurable Business Impact

85%

Time Savings in Scheduling

Fast 28-day master cycle rotas replace hours of manual rota entry.

100%

Payroll Calculation Accuracy

Automated waterfall hours & stat holiday multiplier rules.

Unverified Guard Check-Ins

Mandatory GPS geofencing & NFC tag scan tracking on patrols.

60%

Admin Overhead Reduction

Unified scheduling, LMS compliance, and automated payroll in one SaaS.

EXPRESS INTEREST & TECHNICAL ENQUIRY

Interested in a Project Like ShiftMatrix?

Discuss custom development, live demos, or building a tailored platform with our senior engineering team.

layers Enterprise Workforce & SaaS